FAQ

Frequently Asked Questions

Initial Questions

This can't be free...what's the catch?
Are you trying to sell me something?
Will I be switched to a different electric provider after you do the work?
Can you come out to just install lightbulbs? I am not interested in anything else.
Are the materials you use harmful?
Who has to be there when work is done in my home?

I have called and been placed on the list but no one has called me to setup an appointment?
I signed up first but my friend or neighbor got service first?
I am low on ceiling insulation, can I sign up just for that only?
You have already come out to do duct and infiltration but no one has called to schedule ceiling insulation?
You came out and did some work a few years ago, can you come back and do it again?

Installation Questions

Why do I have to sign a contract if its free?
Why didn't I receive lightbulbs and/or showerheads?
Why didnt the crew install bulbs in this room or closet? What about outside?
Why didn't the crew do anything in my home?
My friend had more work done at his house than my house...Why?
Why do I have a large bag full of empty insulation bags in my attic?
Can I tell my friends and neighbors about this program?
If I dont qualify for your free service, can you do it for me for a fee?

Initial Questions

Q: This can't be free...what's the catch?

A: There is no catch...It is free to you. The electric delivery companies purchase energy savings we have provided you.

Q: Are you trying to sell me something?

A: No. We do not sell or endorse any products.

Q: Will I be switched to a different electric provider after you do the work?
A: No. R & L Energy Technology, Inc. or the electric delivery companies cannot switch you and have no interest too.

Q: Can you come out to just install lightbulbs? I am not interested in anything else.

A: No. We must be able to pass one major measure (duct, infiltration or ceiling insulation) during our visit and income qulifications must also be met in order to receive lightbulbs.

Q: Are the materials you use harmful?

A: No. The materials we use meet or exceed the guidelines of the Texas Department of Housing and Community Affairs. It is safe for you to remain in your home while we are doing the work.

Q: Who has to be there when work is done in my home?

A: The homeowner or person who set up the appointment should be present, if this is not feasible you can give permission to anyone 18 or over to sign the contract.

Sign up and Scheduling Questions
Q: I have called and been placed on the list but no one has called me to setup an appointment?
A: Depending on the number of houses and the demand in an area it could be several months before we get to your home. If it has been several months you may want to contact our office to make sure you are on the list.
Q: I signed up first but my friend or neighbor got service first?
A: There are several reasons this could happen. One you may live in different zip codes, eventhough you only live a couple miles apart.   Second, sometimes situations arise that we need to fill an appointment "right away" and they happened to be at home to fill the open slot.
Q: I am low on ceiling insulation, can I sign up just for that only?
A: Due to qualifications for ceiling insulation we perfer to perform the other measures first so we can determine if you are eligible to receive the insulation for free.
Q:You have already come out to do duct and infiltration but no one has called to schedule ceiling insulation?
A: There are a couple reasons for this. First, you may have more than 1 existing inch of insulation or you do not meet the income requirement. Also it could take up to a month for us to get back to you to schedule insulation. Please call our office if you are sure you qualify.
Q:You came out and did some work a few years ago, can you come back and do it again?

A: No. Under the program the measures such as duct and infiltration have a 10 year life and can not be redone.

Installation Questions

Q: Why do I have to sign a contract if its free?
There are several reasons we must have a signed contract. It provides the electric delivery company proof that we had permission to do your home, provides them with proof that we completed our services and if applicable, provides the electric delivery company proof of income eligibility (low income only).
Q: Why didn't I receive lightbulbs and/or showerheads?
A. It could be a few reasons. You must meet the income eligiblity requirement.  A major measure  such as duct, infiltration or ceiling insulation must pass the post test.   There are times throughout the year where funding for the lightbulbs and showerheads are unavailable.  The water heater must be electric for us to install showerheads. If you are a Texas New Mexico Power customer they do not provide funding for lightbulbs or showerheads under their program.
Q: Why didnt the crew install bulbs in this room or closet? What about outside?
A: We are restricted to install lightbulbs only in areas where the lights are on for at least 3 hours a day. The bulbs do not work on dimmer switches. Closets lights are not typically on for three hours a day and do not qualify. Under the program guidelines we cannot place more than 3 bulbs in hollywood type fixtures in bathrooms or install bulbs outside.
Q: Can I move the locations of lightbulbs?
A: No, we have to report the location of the bulbs to the electric delivery company, if they inspect the home the bulbs must be where they were reported.
Q: Why didn't the crew do anything in my home?
Under the program we have to follow guidelines set by the electric delivery company. Under these guidelines it may not cover the duct system setup. Issues like broken windows or missing sheetrock prevent us from getting a reading and we must report a beginning reading.  Or our testing indicates your home is already efficient.
Q: My friend had more work done at his house than my house...Why?
A: All homes and circumstances vary from homeowner to homeowner. When we perform the test it let's us know how much work needs to be done to your home. We do everything we can,within the guidlines, to make it as energy efficient as possible.
Q: Why do I have a large bag full of empty insulation bags in my attic?
A: The bags are left in the attic so the utility company can verify the number of bags installed, if you are called upon for an inspection.  You may throw it out after six months of installation.
Q: Can I tell my friends and neighbors about this program?
A: That is how we get more customers is from you. Please tell everyone you know to call in and see if they qualify for the program.
Q: If I dont qualify for your free service, can you do it for me for a fee?
A: All our work is free...You may call the office and we can look at it on a case by case basis.

R&L Energy Technology

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